Author name: FreightGuard

The Hidden Cost of Poor Packaging: How Customers Contribute to Loss and Damage in Road Freight
While freight companies are often blamed for damage or loss during transit, the root cause frequently lies in poor packaging practices by senders. In this article, we explore how inadequate packaging increases the risk of damage, theft, and delays—and why investing even a small percentage of a consignment’s value in proper packaging is critical. Learn how to protect your freight, your reputation, and your bottom line.

In this episode, Steve Zeff unpacks how FreightGuard works alongside traditional insurance to create a more complete risk management solution — especially for customers dealing with frequent small claims. Learn why FreightGuard isn’t a replacement for insurance, but a strategic partner.

In this episode, Steve Zeff discusses the key differences between traditional insurance and FreightGuard’s proactive model.

In this video, Steve Zeff breaks down the misconception of “our customers won’t pay for that” and shows how adding FreightGuard can actually strengthen your customer relationships — rather than deter them.

Why do I need FreightGuard?
Many freight companies believe they can handle claims themselves, but managing claims internally often means simply raising revenue to cover payouts — without ever solving the root cause of the losses. In this episode, Steve Zeff explains why FreightGuard’s approach is different: We help you identify, address, and reduce claims, while ensuring claimants receive a fair and equitable outcome.

In Episode 2 of our weekly series Steve unpacks the unseen risks, hidden costs, and why relying solely on reported claims can give a false sense of security.

We’re launching a brand-new video series where we answer the most common questions about freight risk and claims management.

This blog explores the key differences between road and sea freight packaging and the important role dynamic load factos play in affecting freight in transit.

Where damage to freight has occurred, and the compatibility of the freight comes into question, it often happens that a further question arises. Should the freight have been uplifted by the freight vehicle driver in the first place, if the freight had not been adequately prepared for road freight? Should drivers be making these kinds of decisions?

This blog examines whether the application of a stamp stating “Goods received. Not Checked” has any legal effect under South African law, particularly in the context of contract law, consumer protection, and commercial transactions.